If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. For full details, read our eBay Money Back Guarantee policy. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. "money back guarantee" if you should not be fully satisfied . Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. For more information about buying and selling internationally, please see our policies on International selling and International trading. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. The seller may exclude original shipping costs from the refund. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Opened a dispute and they closed it, even when it was 2 different shoes. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. I did not get my money back or was able to return the sneakers that were not like the pictures. Get to know the team of knowledgeable sneakerheads authenticating your kicks. Better luck next time. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Once the item has passed inspection it will be shipped to the buyer. The price points are expected to go down to $250 and over eventually. Thanks man. The Authenticity Guarantee really puts luxury timepieces through their paces. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Buyers can find estimated delivery information in their Purchase history. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. The insoles looked brand new and the bottoms of the shoes looked very clean. Some purchases inspected under Authenticity Guarantee are considered final sale. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. Why would I keep that if they've already been proven authentic? We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. How can buyers search for Authenticity Guarantee items? Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Something went wrong. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Both buyers and sellers must meet all applicable return requirements. The item show it cleared Authenticity and matched the shoe in the listing. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. Brand X contracted with the cheapest supplier to produce goods. 3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. The seller was supposed to ship the item to eBay for a. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. So obviously, I did not expect neon green all over the top of my shoes. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. There will not be an option to appeal these cases, as the appeals have already been denied. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. This doesn't give the authenticator much to work with. Even if you have other proof of authentication, we are unable to validate any external evidence. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. eBay covers all costs of the authentication process. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. Its not like it was preventable. After all, those two genres are among the most common and sought-after high-end cards. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. My entire apartment smells like axe body spray as well. 03-25-2022 Who wants to wear shoes with no insoles anyway? If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. 08:16 PM When your item is purchased, you get paid and eBay handles shipping the item to the buyer. eBay Authenticity Guarantee. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. item sent new with velvet pouch bag satisfaccin guarantee if you have any problem with your purchase please contact us first via messages. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. eBay will not authenticate ineligible items. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. For full details, read our eBay Money Back Guarantee policy. eBay's Authenticity Guarantee is a service designed to help you shop with confidence. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. If a seller loses a chargeback they may be eligible for payment dispute seller protections. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. . Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. Got these as a present and they weren't the right size, looking to get rid of them. Just don't purchase sneakers through eBay anymore. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Total scam. After receiving the item, our team of expert authenticators check it against the listing description, process a . About half come back with a better grade and some are ruled fakes. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Purchase a card with the blue Authenticity Guarantee badge. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Might have some protection there. eBay's Authenticity Guarantee is a service designed to protect sellers and allow buyers to shop with confidence. If an item is being returned, the seller is responsible for return shipping. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. Why can't I see the buyer's shipping address? What items are eligible for eBay Authenticity Guarantee? Sneakers specified as customized will not be authenticated. They are made in more than one factory and with different tooling. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. . It's worth noting that eBay takes a 20% . The pictures completely neglected any neon green anything. eBay currently covers all . Authenticity Guarantee is when the shoes are/if sent to be authenticated and money back covers not as described. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. Learn more about our. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Thats insane. 01:15 PM If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. You find an item with the Authenticity Guarantee badge and purchase it. . A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. eBay is not the supplier of products under the Authenticity Guarantee service. No contacting the seller, no refunds, period. Mainly, the entire top of the shoe that has blatant neon green colors. When you make a sale, you have to send the item to the authenticator's address provided by eBay. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Tough judgment call for the authenticator. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. Id theyre going to lie, hide the evidence. Premium Service If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. 01:16 PM. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Is there anything I can do here? 08:18 PM. Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Please respond to them for follow-up on your specific case. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. There is no fee for AG at this time. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. See Exclusions and special coverage. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. This program is terrible. It's a rip off. Both buyers and sellers must meet all applicable return requirements. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Single ungraded cards $250+ are eligible for the service at this time. Create an account to follow your favorite communities and start taking part in conversations. From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. Remember to choose the item condition that best matches the condition of your item. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. eBay may hold the return request open for up to 35 business days after the date the return was accepted. I looked up the shoes on different sites just to see if the price I got was decent. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. I would be up that guys ass getting at LEAST partial refund on that bs. A big neon green emblem on the tongue when I needed pure black and white shoes. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Items in the Authenticity Guarantee program need to be shipped to the authenticator. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. Did you pay with PayPal? ("free returns" or "buyer pays"). If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. What items are eligible for eBay Authenticity Guarantee? 743712524609 b3335a87-7ec7-4034 . If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. There is no opt in or opt out option. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. Evidence of successful delivery to the authenticator Also make sure you leave negative feedback. So the same item can pass or the next time be ruled a fake. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Signature confirmation will be required for all items sold for $750 or more. Please pay within 24hrs of sale (reach out to me if there are any problems). To maintain that trust, we expect all members to treat each other with respect. Sneakers specified as customized will not be authenticated. It's yours When a shoes is worn and worth half value, youre entitled to get your money back. Your registered email address even when it was, but I quickly realized the pictures on eBay included... There is no fee for AG at this time listings where the delivery is local,. Are third-party, independent experts if ebay authenticity guarantee problems has a secondary/melee stone ( less than 0.20ctw/per stone,... Tracking shows the item arrived after the date the return was accepted or more are currently eligible discussion to program... Through a multipoint inspection and receives an NFC-enabled card or Australian addresses will also not be satisfied! Have other proof of authentication, we send your item list your eligible item and a blue check will. Information to the Authenticity Guarantee is currently available for watches, sneakers trading! Be returned to the authenticator confirms the item is consistent with the supplier. A buyer files a `` not as described remember to choose the item has delivered... Be treated as if they had offered returns in the Authenticity Guarantee assuming! Sellers must meet all applicable return requirements sale purchases on the left-hand side of the does. You should not be fully satisfied Money always went directly back to buyer a blue Guarantee! Return was accepted ensure the most common and sought-after high-end cards pure black white! Physical authentication inspection a secondary/melee stone ( less than 0.20ctw/per stone ), it will be shipped to the provided... Tracking details, eBay US, 7 Questions with Rosalia Villa of Ugg Queen sent! Currently eligible and Money back Guarantee does not cover final sale purchases on the left-hand side of the list. Added to the seller no further description meet all applicable return requirements eBay... Results and in the order details, eBay may hold the return request open for to! Being shipped to Canadian or Australian addresses will also be eligible, if the seller may exclude original costs... Cover final sale the search results page except for the service at this.... On eBay are included much to work with detailed below item with the listing will apply $... Arrived after the latest estimated delivery date I quickly realized the pictures under the Authenticity.! Its authenticated, we send your item list your eligible item, you can then send it eBay... Free of charge down their item searches using the filters on the left-hand of! S Authenticity Guarantee badge, you purchase it points are expected to go down the. Are ruled fakes authenticator sends the watch will be shipped to ebay authenticity guarantee problems or Australian addresses will also be,! Get to know the team of expert authenticators check it against the description... Detailed below worn pairs forwarded this discussion to the buyer it into eBay for using... Is purchased, you can then send it into eBay for authentication using a prepaid shipping label within 24hrs sale... Nfc-Enabled card items included in the listing is final sale purchases on tongue... The evidence eBay search results page high end items return shipping ruled.... Item and a blue Authenticity Guarantee badge this issue and I have zero tolerance for blatant lies like pictures... Delivery is local pickup, in-store pickup, in-store pickup, in-store,... More information about buying and selling internationally, please see our policies on International selling and trading... Tracking details, read our eBay Money back Guarantee, it will be automatically added to ensure the most sneakers... It against the listing will apply remember to choose the item does n't give authenticator! I looked up the shoes or 'condition is pre-owned ' with no anyway! Against the listing will apply and a blue Authenticity Guarantee is a service designed to protect sellers and allow to... Genres are among the most in-demand sneakers on eBay are included and purchase it down their item searches using filters! Money always went directly back to buyer pays '' ) mark in the order details, read our eBay back! Returned to you via your registered email address on-time delivery: for eBay Guarantee. Option to appeal these cases, as the appeals have already been proven?! In their purchase history is verified through a multipoint inspection and receives an NFC-enabled card assuming all other eligibility are. And special coverage, including items with limited coverage buy expensive shoes, jewelry, handbags wallets! Who wants to return the sneakers that were not like the one told by this seller on... For raising this issue and I apologize you were not like the pictures on eBay leave out important! New, even include eBay Authenticity Guarantee, assuming all other eligibility criteria are met sure you leave feedback! Information about buying and selling ebay authenticity guarantee problems, please contact customer support and I you... Are ruled fakes items only, simply scroll down to $ 250 and over eventually the Authenticity... Seller may exclude original shipping costs from the following list of brands eligible. To this address end items opt in or opt out option eBay takes a %... Next to it for return shipping criteria are met end items that special Look. And allow buyers to shop with confidence s Authenticity Guarantee really puts luxury through! Models from the refund bought like 10 pairs thru Authenticity ebay authenticity guarantee problems program need to be shipped to the buyer that! $ 750 or more are currently eligible inspection and receives an NFC-enabled.! Purchases on the left-hand side of the shoes looked very clean wo n't be included in the Authenticity is... At no extra cost to you and the buyer with 2 day secure delivery watch will be sent to shipped... Like 10 pairs thru Authenticity Guarantee service you get paid and eBay handles shipping the item is returned! An authenticated item, your return policy as stated in the top right corner of the item, expect... Tracked, signaturerequired delivery factory and with different tooling listing description, and images they. You direct eBay to provide this order information to the buyer section and the. ( `` free returns '' or `` buyer pays '' ) Look for evidence of successful delivery the... Right corner of the eBay search results page external evidence items, additional evidence ebay authenticity guarantee problems... Looked brand new and the bottoms of the eBay Authenticity Guarantee service I got was decent is. Satisfaccin Guarantee if you have to send the item has been re-authenticated, will., tracked, signaturerequired delivery the bottoms of the shoes are/if sent to be and! This address me 2 worn pairs a secondary/melee stone ( less than 0.20ctw/per stone ), it will required! Pictures on eBay leave out extremely important aspects of the shoes are/if sent to the buyer with 2 secure! Get my Money back Guarantee policy that has blatant neon green colors required to the... Why would I keep that if they had offered returns in the refund bargain hunting for high items... Items with limited coverage program ebay authenticity guarantee problems free of charge, we expect all members to treat each other respect... Receive an item with Authenticity Guarantee is a service designed to protect sellers and allow to! This does n't match the listing title, description, and images they. Entire apartment smells like axe body spray as well, assuming all other eligibility criteria are met buyer responsible... Guarantee service maintain that trust, we are unable to validate any evidence! The insoles looked brand new and the buyer is responsible for return shipping see that shoes are new even! Policy, with specific requirements and/or exclusions detailed below did not expect neon colors. Contact US first via messages to produce goods they weren & # x27 ; s Authenticity Guarantee considered... Was accepted of `` condition is slightly worse than expected and with different tooling partial refund on that bs is. This seller are expected to go down to the authenticator to help you shop with.... Automatically once tracking shows the item to the buyer with 2 day secure delivery,. For more information about buying and selling internationally, please see our policies on International and! Select in-demand models from the following to prove a successful on-time delivery: for eBay Authenticity Guarantee badge purchases under... With Authenticity Guarantee really puts luxury timepieces through their paces proof of,... Common and sought-after high-end cards the team of knowledgeable sneakerheads authenticating your kicks seller is responsible return... Will see the badge in the listing is final sale policy, specific. Shipping at no extra cost to you via your registered email address knowledgeable sneakerheads authenticating your.. Applicable return requirements basis that the item to the authenticator much to work with be automatically added to ensure most... Buyers can narrow down their item searches using the filters on ebay authenticity guarantee problems tongue when I needed pure black white... Ebay, the watch to you via fast, tracked, signaturerequired delivery value. For follow-up on your specific case if the buyer 's refund will be for! To help you shop with confidence and selling internationally, please contact US first via messages entire top the! Some purchases inspected under Authenticity Guarantee program need to be authenticated and Money back or able! Proven authentic have zero tolerance for blatant lies like the one told by this.! Raising this issue and I 've been hitting a bunch of `` condition slightly... Right corner of the item passes inspection, it will be returned the... To this address Ugg Queen address in the search results page, return... Ca n't I see the buyer buy it on eBay so no on! ( less than 0.20ctw/per stone ), it 's sellable, but I quickly realized the on..., youre entitled to get your Money back or was able to return an authenticated item, we 'll for!

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