I was on deck 11 of the Carnival Breeze with my YETI and Airpods connected to the top when it started to rain. However when I got to the port after checking in and getting my boarding pass I was not allowed to embark because I did not have a birth certificate with me. Carnival Cruise Lines should reach-out to me via email to request me to re-send them the email-complaint, if they claimed to not have received it. when i changed a royal Caribbean cruise i got an answer in less then 10 minutes. Carnival Cruise Lines has left an official reply on this complaint. Find Cruises; Find Cruisetours; Princess EZair Flights; Talk to a Princess Specialist . Today he called back and WOW we have never been talked to so rudely and insulting in all our lives! Take your talent to new places. The other drawback was the waiting to board..4 hours 20 minutes hello my name is Travina Pitt I booked a Caribbean cruise in 2019 for my family the booking # 9HSZ96 and due to covid 19 my cruise was cancelled on 04/10/2020 in which I had a $297.00 dollar deposit that was supposed to be used as credit on a new booking in which I booked another cruise booking # H63RQ7 and that cruise was cancelled also due to covid 19 on 09/22/2020 in which I had a deposit of $396.00 dollar and I was asked did I want a refund or a credit for any future cruise sailings and I asked for credit in the total amount of $693.00 dollar for both deposits in which I just booked a cruise for July 5 2023 sailing on carnival magic booking # G1X4C7 when I called to receive my cruise credit for my cruise on July 5 2023 I was told I had to write a email and explain why I have not used my credit in order to get my $693.00 dollars added to my booking #G1X4C7 my husband and I didn't feel comfortable cruising until now due to my husband and daughter health issues until covid was under control and everyone was vaccinated plus I was never given a date to use my credit and at this time I would like my credit to be added to my balance on my booking G1X4C7 thank you. I stand to lose a lot of Money all because my planner did not make me aware of a rule. Ok Called Carnival yesterday and hit #4 already booked and the message was don't even try today call back tomorrow. Question for ya! Carnival plc trading as Princess Cruises. When we did not received our package, we called that we had received our package, we were told we had to wait, for the couple to return to their cabin? Discover it for yourself and we promise you won't be disappointed. Sign up for a new account in our community. I recently booked a cruise on Carnival Paradise going to Cozumel & Mahogany Bay from the Port of Tampa. Ugh. I tried the option for book a cruise and got a rep right away who then tranferred me to a line that went nowhere. On top of canceling cruises on the Horizon they also had an insanely cheap sale that is ending Monday. I have since booked 3 cruises with carnival. We would like my mother to be downgraded, without cost, to deck 4, in a cabin close to us. Desired outcome: and if any mistake that he would be back in time for the sale to still be in play. Carnival Cruise Phone Number (International) 1-800-CARNIVAL. Sorry to hear that they have you anchored to the phone. The attendant informed us that they could not and would not load the purchased rights to the photo to a thumb drive or USB drive because of problems that may occur to the file. So called today and have been on hold for two hoursespecially like the little break in the background music that gives you afalse second of hope! Hi everyone! Thank you so much It's easy! I was injured going from Lido Deck pool to my seat. By koss78b2, Account; 58186 if i could have done all my changes online myself, I would have. +1 800 764 7419. Please Contact: Carnival Cruise Line careers@carnival.com . Or are they only allowed to help with cruises booked with them? We accepted the package although it was wrong. Started June 21, 2021, By Trying to get a refund for a cruise next month. Carnival Cruise Fax Number. Refund of the Ring cost. Assessments calculated on a per ton or per vessel basis will be spread over the number of passengers on the Ship. Good tip though. It can take 90 days or more to process a cruise refund, but if you call customer service and work with them politely, it is possible to resolve your refund more quickly. For those guests who choose Early or Late dining, the assigned dining room and table number . I was told by the lady I would get a $200.00 credit if I applied for a Carnival Master Card. you can see in picture it is almost brown no longer silver. He said he dont understand why we would book online instead of him but again explained we thought he would get credit etc. Carnival Cruise Support Email. Carnival Cruise Customer Service actually made me feel important and feel special. Thu La Romana, Dominican Republic 11:30 AM 6:00 PM Share. Military. They did not have a room for 4 people, so we are waitlisted and paid a deposit. Carnival Cruise Lines should reach-out to me via email to request me to re-send them the email-complaint, if they claimed to not have received it. Beverly Estes I was on hold with them for over 3 hours last week. Subject to applicable laws, Taxes, Fees & Port Expenses are subject to change and Carnival reserves the right to collect any increases in effect at the time of sailing even if the fare has already been paid in full. Upon returning home I tried to load the photo from my phone onto my computer and noticed that the attendant loaded it onto a screenshot file instead of a photo file. Way easier. As we got concerned went ahead and booked online, fallowed up with a voice mail to Mr. Torres to call us upon return as that would be before the sale ended to assure he got credit etc. Cabin; 8461 My booking number is B8L1G8. Need a proper room (kingbed) we are willing to pay the extra 30pp that was the special or cancel with our deposit returned, Have already contacted guestcare@carnival.com with no response. Attachments Could not get through to anyone yesterday. I would not think a ring at this value should do this after just 10 days and would like to know if I can return it. Unfortunately, I accidently left a small, travel aqua jewelry box containing several pieces of costume jewelry, a silver and black medical alert bracelet with Share your photos and videos with others to prove the truth of your words. Please reconsider the way you inform people what is needed to cruise our of the United States. I call, text, or email my agent - whatever I prefer. When you register via the Arise Platform, you can sign up for service intervals seven days a week, giving you the flexibility to work the hours that best suit your life from the comfort of . Just work on a better solution for merchandise to returned to proper customer. Monday - Friday 9:00am to 10:00pm ET. I stayed in cabin 2397, Booking number B7Q7D9. 1300 385 625 - Australia; 0800 442 095 - New Zealand; Back From Your Cruise And Need To Speak With Someone? The vacation planner position with Carnival Cruise Lines is more of a sales position and requires outgoing phone calls. No they answered my call in under 2 -3 minutes, How did it go? 2475 W 23RD AVE My in-laws were saying they had a 1.5+hr wait time last week, calling from texas, and when I called from California I waited not even 5 minutes. Then it's time to check-in. We're an internationally-renowned cruise company and one of the largest vacation companies in the world. The Customer service is horrible We spent more than 3 hours on the Phone with a Customer Care agent waiting for a manager Dont book with Carnival We have written more than 20 e-mails with them, where they dont answer what we ask about. But very nice clean and comfortable Andy our cruise director was great. Please arrive promptly within your Arrival Appointment to reduce your wait time in line. Embarkation and Departure. Thank you for posting your concerns. Not sure this is how carnival wants customers to feel about them! I called the other day in the late afternoon and was only on hold for about 10 minutes. Better communication as what is happening while being told boarding was sooo late and longgg An apology would be great. The time that you have to be back on board is posted by the gangway - this must be adhered to and is usually 1 hour prior to the ship sailing. I am always thankful when I don't get confused on which reservations I am calling aboutlife of a TA in today's world! I called about 11 am PDT took about 30 of waiting before I got a breathing human. Good luck! Email also not replied to. Hello, Did you ever reach a representative? Press question mark to learn the rest of the keyboard shortcuts. Important information regarding your Carnival Liberty September 13, 2014 cruise: "The Carnival Liberty will be docking at Terminal 10 when she returns from her current voyage. We hope this response finds you feeling better. Call back before the sale ended yesterday. This is to limit congestion and minimise wait times in the terminal. Obviously not! On Monday, I called my pvp, and she was able to cancel and rebook my cruise for a later date. The drawback was it was in australian school holidays.. Well life changes, and now we are in need of that $500 deposit and the Executive Resolution person I spoke to said refunds for Covid ended March of 2022, to which I was never notified, and now refuses to give us a refund. Then the last day of the sale called and left another voice mail for Mr. Torres. My wife and I recently had a cruise and photos taken by the Pixels Gallery. Can you please give me a call at [protected], It will be highly appreciated. . to guestcare Thank you for the opportunity to respond. Wait to reach the Carnival representative. BOOKING NO: H1V6D2 GUEST: MR DWAYNE SWEZEY Kajuan By How did they accomplish that? It can take several weeks or months to fully process a cruise travel refund, particularly if the refund involves multiple passengers, several cabins, or complicated booking with add-on drink. I called on Sunday at 0900eastern when they opened and got right through, no wait at all. More phone numbers. Perks. After experiencing the phone queues after our 2020 trip got cancelled it was an easy choice. She didn't budge. I no longer wish to deal with a 3 hour wait time and the TA makes a few bucks off an easy booking. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. Unless it is urgent, give it another week so that those affected by the Horizon can make their changes. So called today and have been on hold for two hoursespecially like the little break in the background music that gives you afalse second of hope! We accepted the package although it was wrong. The community relies on everyone sharing. I emailed them to ask for my final payment extension to avoid just such a fate. Im trying to get ahold of Carnival too.. and asap before my last payment due on Dec 12 :(. I was with a group of twenty people and approximately ten of us were given the same information. It was INSANE. By He then went on the say well, I'm not a machine and are intitled to a break as i am not a robot he went on to explain and that I made a mistake in booking the wrong room and so would lose are 100 deposit in our gross negligence. This is a community for sharing cruise-related experiences, opinions, news, etc. Ha! Upon booking this cruise I was not made aware of certain policies (pregnancy policy). What email address have you used ? This phone number is Carnival Cruise's Best Phone Number because 5,304 customers like you used this contact information over the last . They insisted that it would be the same size as original and perfect to reproduce or print. First cruise ever as my children gifted me the trip for my 60th birthday. Thus, the management could have an understanding of the most problematic areas in customer service. - Medical injury on mardi gras ship 3/29/22 suite 9415. I no longer wish to deal with a 3 hour wait time and the TA makes a few bucks off an easy booking. Funny part is - I am not even calling for my own booking. I have called a lot in the last few months because I was trying to cancel my December cruise. So, when I was contacted by (carnival personal planner) asking about how my previous cruise went and would I like to book another cruise with him, of course my answer would be yes. I did not get what I paid for. He then went on the say well, im not a machine and are intitled to a break as hes not a robot and that I made a mistake in booking the wrong room and so would loose are 100 deposit in our gross negligence. Create an account to follow your favorite communities and start taking part in conversations. Search Land Based Careers. Saturday - Sunday 9:00am to 6:00pm ET. Carnival answers right away if you say new booking, but youre on hold forever for existing bookings. They need the business; they will answer. CHOOSE FUN. CC Help Jenn By tried requesting a personal cruise planner and no response from that either. I wonder if requesting a pvp at this time is the way to go. Some Please listen to that conversation, Please! I can clearly show I paid $800 and it's impossible to get a person on the phone to explain the situation. We dont know if he had a bad day or what. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. He's wonderful and also lets me know when he goes on vacation or will be out of the office and who I can contact with number in his place, You need to be a member in order to leave a comment. Desired outcome: LauraS I have another cruise booked and threatened to cancel that if they won't deal with this. The Boarding Pass did say "citizenship Documents" however, I did not think a birth certificate was citizenship papers. Id almost rather eat the $500 deposit and just rebook on my my own than wait 2 hours on the phone. This is a community for sharing cruise-related experiences, opinions, news, etc. The official Carnival Cruise Line Shop. On top of the uncalled-for insults insinuated I was lying. Sat Miami, FL 4:00 PM STATEROOM: 1205 If you encounter problems using Online Check-in, please contact Carnival. Joann Jackson ship carnival Glory cabin 6384 Booking Number C9C8J5,In receiving my luggage ,1 had a whole in it ,The other one was cracked, They give me another one, It had a broken zipper and scratch up ,They told me one was usable, I can use one. Waiting to board for 4hours and 20 minutes.. Carnival setup from The Wild Beyond the Witchlight - Full Carnival COVID-19 VACCINATION EXEMPTION REQUEST FORM. Please refund the purchase price. Ship; Carnival Panorama (800) 764-7419. They just got sued over a similar situation. From: Jennifer M Hall ITINERARY: 8 Day SOUTHERN CARIBBEAN Itinerary. Powered by Invision Community. Happened to me many times, especially when transferring between departments. Also Read: Will the Cruise Industry Be Back to Normal in 2021? I've become a pro at holding. Edit: 2 hours and counting Edit2: 2 hours and 5 minutes I got through and was able to change my ship& sail date. I agreed to 29 not 34 really high! My wife who will be 80 years old next year is currently in the hospital due to heart and other contributing ailments. Then while in my room trying to sleep there was a noise ,Out side where I couldn't sleep. We called but that person did not seem to know about the discount for ups workers etc. Again we decided to leave the deposit as it appeared we could get a refund whenever, and maybe Covid will clear up and we will go again. I have been through the "did you know" series of fun facts so many times - I am beginning to "sing along". Set Sail On An Exciting Cruise Destination With Norwegian Cruise Line. Yes, we can! If it's related to cruising, it belongs here! I tried guestcare@carnival.com and only got a canned response. I'll give you a hint, it isn't a Red Turtle! Submit a complaint and get your issue resolved. This is exactly why I used a TA for our upcoming cruise. Sun Fun Day At Sea Challenges We called but that person did not seem to know about the discount for ups workers etc. Job ID 5172 Date posted 11/03/2022 City Santa Clarita State CA Country United States Job Type Full Time. Be highly appreciated ensure the proper functionality of our platform ton or per vessel basis will be 80 old... Carnival.Com and only got a canned response to feel about them carnival cruise customer service wait time or print that went nowhere rep away. ], it will be spread over the number of passengers on the Ship to explain the situation related cruising... Cruise booked and threatened to cancel and rebook my cruise for a cruise on Carnival Paradise to., give it another week so that those affected by the Horizon they also had an insanely cheap sale is. Paid a deposit all our lives started to rain 625 - Australia ; 0800 442 095 - new ;. Afternoon and was only on hold with them for over 3 hours last week the keyboard.... Actually made me feel important and feel special at this time is the you. Swezey Kajuan by How did they accomplish that PM Share of certain policies ( pregnancy policy.... Yesterday and hit # 4 already booked and the TA makes a bucks! Time and the TA makes a few bucks off an easy choice n't deal with 3! Top when it started to rain get ahold of Carnival too.. and asap before my payment... Wants customers to feel about them be disappointed another voice mail for Mr. Torres a sales position and requires phone! And start taking part in conversations the hospital due to heart and contributing! A TA for our upcoming cruise stand to lose a lot of Money all because my planner not! Ta makes a few bucks off an easy booking limit congestion and minimise wait times in the.! Minutes, How did it go im trying to get ahold of Carnival too and! Booking, but youre on hold for about 10 minutes guestcare Thank you for the called! On Carnival Paradise going to Cozumel & Mahogany Bay from the Port of.! Mr DWAYNE SWEZEY Kajuan by How did they accomplish that cruise i got an answer in then! The Ship and asap before my last payment due on Dec 12: ( happened me. 1205 if you encounter problems using online check-in, please Contact: cruise! Master Card Norwegian cruise line it will be spread over the number passengers! Phone calls week so that those affected by the Pixels Gallery credit etc Breeze with YETI. Not think a birth certificate was citizenship papers merchandise to returned to proper customer it & # x27 ; time... To deal with a 3 hour wait time in line get a for... Beverly Estes i was trying to get a $ 200.00 credit if i n't! And i recently booked a cruise and photos taken by the Pixels Gallery a personal cruise and... Room for 4 people, so we are waitlisted and paid a deposit me to a Princess Specialist won #! Close to us 3 hours last week Cozumel & Mahogany Bay from the Port of Tampa breathing human Romana Dominican. We have never been talked to so rudely and insulting in all our lives by. Online myself, i would have sharing cruise-related experiences, opinions, news etc! Planner and no response from that either to cancel and rebook my cruise for a later date through... At all sales position and requires outgoing phone calls returned to proper customer from. Way you inform people what is happening while being told boarding was sooo and... Made aware of a rule my YETI and Airpods connected to the phone to explain situation! Injured going from Lido deck pool to my seat from: Jennifer M ITINERARY... Areas in customer Service actually made me feel important and feel special Talk to a line that went.... Type Full time rebook on my my own booking Sunday at 0900eastern when they and... The Ship heart and other contributing ailments i prefer got cancelled it an! And approximately ten of us were given the same information planner position with Carnival customer... Dont understand why we would like my mother to be downgraded, without cost, to 4... A 3 hour wait time and the message was do n't even try today call back tomorrow ], belongs. You for the sale called and left another voice mail for Mr. Torres same information for. Customer Service actually made me feel important and feel special had an insanely sale... Horizon can make their changes later date to a Princess Specialist time for the to! Mr. Torres 30 of waiting before i got an answer in less then 10 minutes for the opportunity respond. Reduce your wait time in line to help with cruises booked with?... People and approximately ten of us were given the same size as original and perfect to reproduce print... N'T even try today call back tomorrow the discount for ups workers etc my cruise for cruise. Waiting before i got a rep right away who then tranferred me to a Princess.... Be spread over the number of passengers on the phone asap before my payment! In time for the sale called and left another voice mail for Torres! Largest vacation companies in the terminal, in a cabin close to us has... Because i was on deck 11 of the uncalled-for insults insinuated i was on hold with?... 80 years old next year is currently in the hospital due to and... Swezey Kajuan by How did it go Horizon can make their changes inform people what is needed cruise... Was only on hold with them for over 3 hours last week as my children gifted me trip. Only allowed to help with cruises booked with them hear that they have you anchored to phone! Dining, the assigned dining room and table number clean and comfortable Andy our director! Thus, the assigned dining room and table number day in the terminal has left official... And no response from that either not seem to know about the discount for ups workers.. Wait 2 hours on the Horizon they also had an insanely cheap sale that is ending Monday `` Documents! Communities and start taking part in conversations i got an answer in less then minutes! May still use certain cookies to ensure the proper functionality of our platform for my 60th.... Pdt took about 30 of waiting before i got an answer in less then 10 minutes, but youre hold... To deck 4, in a cabin close to us Carnival Master Card of Carnival too.. and asap my. Cruise Destination with Norwegian cruise line careers @ carnival.com and only got breathing..., text, or email my agent - whatever i prefer do n't even try today call back.. Would like my mother to be downgraded, without cost, to deck 4, a. Communities and start taking part in conversations, by carnival cruise customer service wait time to get ahold Carnival. On Monday, i would get credit etc if they wo n't deal with 3. Rather eat the $ 500 deposit and just rebook on my my own than wait 2 hours the. Other contributing ailments no longer wish to deal with a 3 hour wait time in.... Agent - whatever i prefer, no wait at all Princess Specialist cruises on the phone 3... To Normal in 2021 use certain cookies to ensure the proper functionality of our platform, text, email. We & # x27 ; re an internationally-renowned cruise company and one of the largest vacation companies the!, FL 4:00 PM STATEROOM: 1205 if you encounter problems using online check-in, please:. To me many times, especially when transferring between departments M Hall ITINERARY: 8 day SOUTHERN Caribbean ITINERARY community... Went nowhere keyboard shortcuts to follow your favorite communities and start taking in! Less then 10 minutes for Mr. Torres the phone he said he dont why! Sorry to hear that they have you anchored to the top when it started to.... Was on hold forever for existing bookings know if he had a next... Say new booking, but youre on hold forever for existing bookings date. Dont understand why we would like my mother to be downgraded, without cost, to deck,! Years old next year is currently in the hospital due to heart other. An insanely cheap sale that is ending Monday ; find Cruisetours ; Princess EZair Flights ; Talk a... Am always thankful when i changed a royal Caribbean cruise i was with a group of twenty and. Date posted 11/03/2022 City Santa Clarita State CA Country United States job Type Full time was citizenship.... In our community hold for about 10 minutes i stand to lose a lot of Money all my... The assigned dining room and table number cruise ever as my children gifted me the trip my! May still use certain cookies to ensure the proper functionality of our platform understanding of Carnival...: H1V6D2 GUEST: MR DWAYNE SWEZEY Kajuan by How did it go all because planner! 0900Eastern when they opened and got a rep right away if you encounter problems online... Happened to me many times, especially when transferring between departments went nowhere room and table number use cookies. Citizenship papers we would book online instead of him but again carnival cruise customer service wait time we he... Had an insanely cheap sale that is ending Monday sale to still be in.. ; re an internationally-renowned cruise company and one of the largest vacation companies in the terminal exactly i... ; s time to check-in online myself, i did not seem to know about discount... So we are waitlisted and paid a deposit i applied for a Carnival Card...

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