Colombia +57 6024855871. I found that interesting as it was for an event that never ended up happening. Asked for replacement ticket. Very bad customer service and they stole from me. I went to a ticket office to see what was up and they told me that my tickets were fake and Viagogo was an illegal ticket reseller. The money was taken but no email confirmation received, without which, we can't progress through the website or on the phone. Answer 61 of 74: My son bought tickets to a 1D concert via Viagogo to take his little sister in October. Some customers stated they were actually able to get tickets priced lower than face value (can work if youre willing till the last minute to buy). One of their customer service agents told me they are struggling to pay all their customers so I presume they are using the incorrect bank details story on everyone !!! Because it was a VIP ticket, I needed the buyer's name and contact information, which I received. Our customer . As just discussed, Our guarantee clearly states that we will refund customers in the event of a cancellation. Only to find out that Scotty was NEVER going to be there. My Visa from 2 years ago has been expired I have changed my Visa to my new one ending 3207 but didnt We have paid over 700 for these Gold Circle tickets, only to find out yesterday in our local paper that the event is actually for 14,000 people and it's not actually at the Chewton Glen, a beautiful prestigious hotel, but in an adjoining field.! I bought tickets over a month ago to give as Christmas gift and the purchase was canceled due to the company unable to fulfill the sale. When comparing Viagogo vs StubHub youll see they are both ticket resale sites, but some might ask whats the real difference, and is StubHub legit and reliable? Write a . But Eric Baker the founder of StubHub sold the company for billions of dollars. Please be wary of this company. Stay away from this site. > 100% guarantee with safe ordering process, > largest independent secondary ticket marketplace to live events, > good prices compared to most ticket sites, > in-house customer service team with live support and chat, Our #2 pick thats good for all events in over 50 countries is, > one of the largest ticket platforms in the world, > 50+ countries have events listed on StubHub. Cant believe thats how they operate during though times during a pandemic. Product shipment, payment, communication, billing, and any kind of service-related complaint about Viagogo can be filed via the specific Viagogo complaint section. , It is just a scam. Who is going to buy tickets for a cancelled gig?! On the 29th of June I received an email that my tickets were delivered, for my surprise in myprevious address. ORDER NUMBER: [protected] You can find their Facebook page here: Their customer support email address is: customerservice@orders.viagogo.com. I would never buy from them again. The issue that I have experienced was: Tickets were delivered not to my address which is correct in the viagogo system and with friendly neighbours that receive shipments for each other but to an obscure, none specified corner Kiosk that could be anywhere. Can I pick up my tickets instead of having them shipped? Totally unacceptable! and I just got emailed 3 hours before the show, that the seller doesnt have my tickets!!! As of October 2020, the company had 26 legal and government actions filed against them by multiple countries. Share your photos and videos with others to prove the truth of your words. Day of event nobody could assist from customer service department. Viagogo you are a disgrace to NZ How dare you tell us to print tickets and you do not have a code that will print off let alone not even telling us where we are seated. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. In good faith, I have purchased 2 tickets for a NFL game in London, spent over GBP600 per ticket, several months PRIOR to the match. Postal Address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Returns 140. It is obviously a company out for your money and never at your service. No ethics. Why do my tickets have someone elses name on them? I am having to raise a dispute and have charge back from credit card. How can a business like this be in business and allowed to do this!? As per Viagogo policy we could only get hold of them 72 hours before event for this issue, which is what we subsequently did. The tickets were sold on October 22nd, 202. Not very happy. There was no offer of a refund, despite my earlier claims. BUYER BEWARE! If you call their CS number (877.263.2410), expect to be on hold indefinitely. They do not respond or even accept emails, so you cant prove you sent them a letter, and their website prevents you doing anything they dont want like exercising your legal right to back out of a transaction within 14 days cooling off period. Add a review. Youll find support below for America, Europe, Asia Pacific, Middle East, and Africa. Thanks to all authors for creating a page that has been read 6,869 times. 670 Viagogo is not a serius company. Viagogo stole $1,000 for a Canceled Event! When the charge came thru my back, tickets were $160.33 each. Please note that we are unable to process refunds for these tickets as the event has not been cancelled. I cannot postpone my schedule to meet theirs. They promise long, deliver short and make a ridiculous profit off your purchase. They have a refund policy but will not honor. I was not given a choice. I ended up getting standard price tickets but paid an extra $400 total costs ($700) for the tickets thinking I was getting premium tickets but once I got the tickets they were actually worth $100, details of the tickets are not disclosed until you make payment. This will surely increase the credibility of your complaint. If you call their CS number (877.263.2410), expect to be on hold indefinitely. I hope karma gets them all. In addition, every purchase made through the site is encrypted using state-of-the-art SSL technology that makes it impossible for anyone to view your personal information as it is transmitted from your computer to the Viagogo database. After navely purchasing tickets this morning, and immediately call in customer service: I still actually have no idea what I purchased at this point. This is not cool, still waiting for someone to get back to me with how this is possible and still havent received refund. I doubted the validity of our tickets as soon as we got them. I want the payout of 400 Euros as agreed. I was told by customer service to buy my tickets at a higher price and request a refund for the original value. | Read 27,341-27,360 Reviews out of 30,564 I purchased a ticket for a soccer game , $ 367 , minutes before match started, I received and encrypted message , with instructions to download an application to download the ticket .Apps never opened. I got the money back, thankfully. High turnover and high rate of people off for sickness. I think its quite telling that that many people have had such bad experiences that a petition for victims has been made. Those who sell tickets through Viagogo are also guaranteed to receive their payment for any legitimate order that they fulfill. Here is the Viagogo customer service phone number. Date of experience: August 16, 2022. - The horrible price that I was charged for hockey tickets. I received them and after much persistence they told me that the seller had issued the wrong tickets and they sent me 4 new ones. receive my refund asap. Almost a horrible experience. Most people get scammed and dont even receive their tickets. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I am sure that some people, maybe me will end up receiving their tickets but from my experience of speaking to the call centre and from the horror stories that are on all of the review sites you may as well take your money to the casino and put it all on green on a roulette table. I googled and found very negative reviews about Viagogo. Awful company- fraudsters do not use ever! two hour after that I got an email, that my order was cancelled and they are happy told me know that the refund process was a success. VIP and hospitality tickets to certain events, Viagogo customers that were turned away from the venue at the Ed Sheeran concert in the UK. . By logging in, we will have all the details about your order at hand and our advisors will be able to reply to you faster. Meanwhile all my complaints are answered with the same answer suggesting to sell the tickets when it is impossible because there is no date. DO NOT PURCHASE FROM THIS COMPANY. Intent was to purchase Harlem globetrotters tickets as a gift for my nephew-I got redirected to the viagogo site without being aware. Viagogo also has a Facebook page, but they do not usually keep it up to date or reply to customers on it. 30+ days ago. You will be robbed for sure, Reach out to Mrs. Grace. Email. I emailed AND called them repeatedly when the tickets I purchased on their site didnt show up on the date they said they would (Saturday before the concert). A few weeks later the event is re-scheduled due to band member health problem. At the 3rd step, Payment, it asks for credit card details, before it lets you go to the 4th step, Review, where I can enter the voucher code. Get credit on this Visa I doubt anything good will come of this.Otherwise - Buyer BEWARE! instead they suggested I try to sell them. Me and my wife St. Louis Missouri August Going to see Ariana Grande. Now ,they refused to refund. The process is a nightmare even to get a rep to message you back. After several days of phone calls and false promises, a few hours before event we were told that we were not going to get the tickets. Customer service contacts and company information. I purchased (very expensive) tickets from Viagogo. Because of this, I was able to confirm with the buyer that he did attend the concert. Last Update. Some complaints found on Viagogo and their customer support experience. DO NOT BUY TICKETS THROUGH THEM. All events are considered valid unless there has been an official announcement stating the event has been cancelled. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Shame on you frauds! I called immediately to the customer service to ask what happened, a guy from the swiss number called tried to be polite but completely useless. Me and my wife were going to celebrate her birthday via gogo at the time was paying Google to be at the top of the search engine making at the first ad when you search for tickets for a concert at a venue. I want the payout of 400 Euros as agreed in-demand events scammed and dont receive! Viagogo are also guaranteed to receive their payment for any legitimate order they... Make a ridiculous profit off your purchase is no date is possible and still received. With the same answer suggesting to sell the tickets when it is obviously a out... The buyer 's name and contact information, which i received it up to or! In business and allowed to do this! 61 of 74: my son bought tickets to a 1D via! 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